Your privacy matters to us
This policy explains how your personal information is managed and protected
About this privacy policy
We are committed to respecting your privacy and securing your personal data when you use our gardening services in South Africa. This notice outlines the measures we take to keep your information safe and confidential at every stage.
By using our website or contacting us, you agree to this privacy policy. Please read it to understand what data we collect and how we use or store it in line with South African laws.
Data we collect from you
We gather only the information needed to provide and improve our gardening services. Your data safety and confidentiality are always our priorities.
Personal information you share
- • Your first and last names provided when reaching out
- • Contact details, including email and phone number
- • Home address related to service location
- • Any preferences or requests shared with us
- • Messages sent through our contact forms
Data collected automatically
- • IP address collected during website visits
- • Device data to enhance your website experience
- • Browser details and interaction patterns
- • Approximate geographic location analytics
- • Cookie and usage information for site function
How your data is used
Collected data helps us coordinate gardening services, contact you about appointments, and improve user experience on our site.
- • Arranging service schedules and visits
- • Communicating about your preferences
- • Improving website reliability and security
- • Providing customer support where needed
- • Analysing trends to optimise services
- • Ensuring compliance with South African law
- • Sending important changes or policy updates
Privacy Promise: We take data protection seriously and only use your information for business purposes or as required by law.
Who we share information with
We do not sell your personal data. Information may be shared with trusted contractors or service providers to assist our business, and is protected by confidentiality agreements.
Our service partners
We sometimes use reliable partners for technical support, IT services, or delivery of gardening materials. These partners receive only necessary information.
Legal or regulatory requests
We may release information if required by South African law, such as responding to legal orders or government authorities.
Aggregate and anonymous data
We may use non-identifiable, aggregated data to improve our site or services.
Your rights and choices
You may request, review, or update personal data we hold. We support your rights to access, correct, or delete information within legal guidelines.
- • Ask for a copy of your stored information
- • Correct inaccurate or incomplete data held
- • Request your details be removed from records
- • Transfer data to another provider of choice
- • Object to use of your data for certain purposes
- • Restrict how your information is processed
Contact us if you wish to exercise your rights or have questions about our data practices. We respond within legal timeframes.
How we protect your data
We use technical and organisational safeguards, encryption, and access controls to help keep your personal information secure.
Technical solutions used
- • Secure servers and network protection
- • Encryption for contact forms and data transfers
- • System audits and security updates regularly
- • Monitoring for unauthorised data access
Organisational practices
- • Staff confidentiality agreements apply
- • Data access restricted by business role
- • Internal privacy and data training provided
- • Processes for reviewing data incidents
How long data is kept
We keep your data only as needed to serve you or meet legal duties. Information is securely deleted or anonymised when no longer required.
- • Account details held while you remain a client
- • Notes on gardening preferences retained temporarily
- • Contact messages kept for service tracking
- • Transaction and invoice data for business records
- • Preferences to support requested outreach only
We delete or anonymise your data after our service relationship ends, unless the law says otherwise.
Transferring your data abroad
If data is ever moved outside South Africa, we ensure equivalent protection and safeguards are used.
- • Only essential details transferred, with safeguards
- • Partners follow privacy standards and agreements
- • Data protected during electronic transfers
- • Your privacy rights remain respected
About cookies on this site
Our website uses cookies for basic functionality, analytics, and improved user experience. You control cookie consent in your browser.
Types of cookies used
- • Enable core website operation and security
- • Track usage for reliability improvements
- • Remember language or settings for you
- • Let you interact with site features easily
You can accept, decline or adjust cookie settings any time through your browser.
Changes to this privacy policy
We post updates here when privacy rules or services change. Continuing to use the service means you accept the current version.
- • Email for significant updates when relevant
- • Website notices for policy changes
- • Updated dates on policy pages highlight changes
- • Contact us with any questions at any time
Check back regularly to stay informed about your privacy.
Contact our privacy team
If you have concerns about data privacy, get in touch using the contact details below.
Orivaleonti
Willowbridge / Tyger Valley, Cape Town South Africa
Phone: +27(35)8207940
Email: content@orivaleonti.sbs
Last updated: February 20, 2026
Effective: February 20, 2026